FAQ

Sizing

It is important to us that you feel comfortable and happy in the fit of your choice. To help you find clothes that don’t just fit but also flatter, we’ve put together an easy-to-use size guide below.

Please feel free to get in touch at hello@uloaustralia.com if you require further sizing guidance for our garments. We are always here to help you.

HOW TO MEASURE 

1. BUST
Measure under your arms, across the fullest part of your bust. 

2. WAIST
Measure your natural waistline (find it by tipping to the side like a teapot). 

3. HIP
Measure around the fullest part of your bottom at the top of your leg. 

4. FRONT LENGTH
Measure from your shoulder point to the hem. 

5. INSIDE LEG
Measure from the lowest part of the crotch to bottom of the hem.

 

Shipping

STANDARD SHIPPING WITHIN AUSTRALIA

Standard Shipping within Australia is sent via Australia Post. Your order will be fulfilled and dispatched within 1-3 business days. Shipping generally takes between 2-10 business days for delivery within Australia. If you require your order by a certain date please contact us at hello@uloaustralia.com and we'll do our best to help.

EXPRESS SHIPPING

Please elect the express shipping option if you need your goods urgently. If you have any queries then please contact us at hello@uloaustralia.com.

TRACKING YOUR ORDER

You will receive a tracking number once your order has been fulfilled.

DAMAGED PARCEL

If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damaged product and packaging (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.

INTERNATIONAL ORDERS

International shipping coming soon! In the meantime, please get in touch with us prior to purchase at hello@uloaustralia.com to get a quote and discuss international shipping options.

Returns & Exchanges

Please notify us within fourteen (14) days of the sale.

Any additional shipping and postage charges are your responsibility. All items must be returned in the same condition as shipped within thirty (30) days of you receiving them.

If you choose to exchange your items, we will issue you with a credit voucher to the equivalent value, valid for six (6) months from the date of the initial purchase.

If your item/s arrive faulty please email us a photo of the damaged item within seven (7) days of receipt to arrange a replacement or credit voucher.

 

Textile Care 

African wax fabrics are incredibly durable and long-lasting if cared for well. Please read below for further care details.

  1. We recommend you either hand wash or machine wash on a cold cycle with similar colours.
  2. Once complete then hang out to dry to avoid the fabric creasing.
  3. Press gently to smooth out any wrinkles from the wash process.