FAQ

Sizing

It is important to us that you feel comfortable and happy in the fit of your choice. We have created an easy-to-use size guide below.

Please feel free to get in touch at hello@uloaustralia.com if you require further sizing guidance for our garments. 

We are always here to help you.


HOW TO MEASURE 

BUST
Measure under your arms, across the fullest part of your bust. 

WAIST
Measure your natural waistline (find it by tipping to the side like a teapot). 

HIP
Measure around the fullest part of your bottom at the top of your leg. 

FRONT LENGTH
Measure from your shoulder point to the hem. 

INSIDE LEG
Measure from the lowest part of the crotch to bottom of the hem.

 

Shipping

We are currently offering free shipping on all online orders.

Your patience and kindness are appreciated. Please note that some deliveries are impacted by current movement restrictions due to COVID-19. Contact us at hello@uloaustralia.com if you require further assistance.

STANDARD SHIPPING 

Standard Shipping within Australia is sent via Australia Post. Your order will be fulfilled and dispatched within 1-3 business days. Shipping generally takes between 2-10 business days for delivery within Australia and a tracking reference will be sent to you once your order has been dispatched.

EXPRESS SHIPPING

Please elect the express shipping option if you wish. If you have any queries then please contact us at hello@uloaustralia.com.

INTERNATIONAL ORDERS

We do offer worldwide shipping for all of our collections.

TRACKING YOUR ORDER

You will receive a tracking reference once your order has been fulfilled.

DAMAGED PARCEL

If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damaged product and packaging (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.

Returns & Exchanges

We understand that sometimes you may not be completely satisfied with your purchase. For this reason, we offer a full refund or a thirty (30) day exchange period from the date of receipt.  All shipping and postage charges for returning goods are your responsibility. All items must be returned in the same condition as shipped within thirty (30) days of you receiving them.

If you choose to exchange your items, we will issue you with a credit voucher to the equivalent value, valid for six (6) months from the date of the initial purchase.

 

Textile Care 

African wax textiles are incredibly durable and long-lasting. They are made from premium cotton and with a little bit of care will last for many seasons.

To ensure your clothing is kept in good care, we advise you to wash them in cold water and hang out to dry.